Privacy policy
Last updated 22 October 2026
Agrisync sells produce from our farm. This policy explains what personal information we keep when you use this shop, why, and the choices you have. We follow Zimbabwe’s Cyber and Data Protection Act.
What we keep
- Your email address, which you sign in with.
- Your first name, surname and mobile number.
- Addresses you save for delivery, and who receives orders there.
- Your orders: what you bought, prices, how you received them, payments and refunds.
- The name and phone of anyone you ask to collect or receive an order for you.
- Messages you send us, reviews you write and products you keep in your wishlist.
- Whether you chose order updates on WhatsApp.
Why we keep it
- To take, prepare, hand over and deliver your orders, and to contact you about them.
- To take payment and give refunds.
- To answer your messages.
- To keep the accounts and records the law asks of a business.
- To keep the shop safe, for example stopping automated sign-in attempts.
Payments
Online payments are made through Paynow. Your card, EcoCash or OneMoney details go to Paynow and your provider, never to us. We receive only whether the payment went through, its amount and Paynow’s reference.
Who helps us
These services process information for us, only to provide their service. Some keep it outside Zimbabwe, with protections that meet the Act.
- Supabase: our database and sign-in.
- Our website host, which runs this shop.
- Resend: sends our emails.
- Meta (WhatsApp): sends order updates, only if you turn them on.
- Paynow: takes online payments.
- Cloudflare Turnstile: checks that a person, not a program, is signing in.
- Google: only if you choose to sign in with Google.
We don’t sell your information or use it for advertising.
How long we keep it
We keep your account until you delete it. Orders and payments are business records: we keep them for as long as the law requires for accounting and tax. When you delete your account, your name and phone are removed from them.
Your rights
- See the information we hold about you, and have it corrected.
- Change your details in Profile and your WhatsApp choice in Notifications.
- Delete your account in Security.
- Object to how we use your information, or ask us to stop.
Ask us through Contact us. If you’re not satisfied with our answer, you may complain to POTRAZ, Zimbabwe’s data protection authority.
Security
Your information is sent over encrypted connections. Only you can see your orders and messages; our staff sign in with two-step verification.
Changes to this policy
When we change this policy we update the date above.