Refund policy
Last updated 22 October 2026
When you’re owed money back, and how it reaches you.
When we refund
- You cancel an order you’ve already paid for.
- We cancel your order.
- We run short of a product and lower or remove it after you paid.
- A product is spoiled or wrong (see Returns).
- You were charged twice for the same order.
How you’re refunded
Refunds are made by EcoCash to your mobile number, or in cash when you collect. Payments made by card through Paynow are refunded by EcoCash or cash. You’re told by email (and WhatsApp, if it’s on) when a refund is made, and it shows on your order.
How long it takes
We aim to refund within 3 working days of the order changing or being cancelled.
Delivery fees
A delivery fee is refunded when the whole order is cancelled. It isn’t refunded when only part of the order changes.
Questions
Contact us with your order number.